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In short (download pdf)
Foreword
Operating profile
Summary of 2008
Key Data 2008

1. Organisation, target groups and environment (download pdf)
1.1 Organisational structure
1.2 Target groups
1.3 Environment

2. From statutory frameworks to strategy and objectives (download pdf)
2.1 Statutory framework, core tasks and mission
2.2 Strategic and operational policy objectives

3. Realisation of our policy objectives (download pdf)
3.1 Public Registers and cadastral registration – legal registration
3.2 Public registers and cadastral registration – land surveys – mapping
3.3 Public registers and cadastral registration – provision of information
3.4 Topography
3.5 Geometric infrastructure
3.6 Land development
3.7 Provision of information from other registries
3.8 International activities
3.9 National partnerships

4. Operational management in 2008 (download pdf)
4.1 Set-up and development of the organisation
4.2 Staff
4.3 Internal management
4.4 Marketing and customer service
4.5 Communication and public affairs
4.6 Information and communication technology (IT)
4.7 Premises and archives
4.8 Quality
4.9 Risks and risk management
4.10 Corporate Social Responsibility
4.11 Finance

5. Customer satisfaction (download pdf)
5.1 Customer satisfaction survey
5.2 Handling complaints and objections

6. Accountability and supervision (download pdf)
6.1 Operational Management Report by the Board of Management
6.2 Report by the Supervisory Board
6.3 Report by the Users Council
6.4 Report by the Works Council
6.5 Public accountability and the Good Governance Code
6.6 Evaluation of the annual report by stakeholders

7. Annual Accounts 2008 (download pdf)