2009
Statutory annual report (complete,
4.6 MB)
Foreword
etc. (107 kB)
Chapter
1 Organisation, target groups and
environment (52
kB)
Chapter 2 From statutory frameworks to
strategy
and objectives (119 kB)
Chapter
3 Realisation of objectives (635 kB)
Chapter
4 Operational management (264 kB)
Chapter
5 Customer satisfaction (122 kB)
Chapter
6 Accountability and supervision (111 kB)
Chapter
7 Annual accounts (572
kB)
2009
Annual review (991 kB)