See it, report it! Feedback tool for Rwanda’s citizens
Now that most district land use plans in Rwanda are in place, the focus shifts to monitoring and ensuring compliance. Allowing citizens to be a part of this, we’re creating a feedback application.
Empowering citizens through the application
With the new feedback application, citizens can report possible non-compliant land use. This step is essential for fostering sustainable land use in both the rural and urbanised areas. If land use seems to differ from what is described in the district plan, users can report this directly through the application.
User-friendly and accessible design
The application is map-based. Meaning users can mark the location where possible non-compliant land use takes place. They can also add additional information such as photos to clarify the situation. This makes for an accessible and easy to use design.
Transparent yet private
Users can also see where situations have already been reported. Including the description and how the responsible authority has followed up on this. The application is open and transparent in character, while respecting the privacy regulations. No personal information is shown. In fact, people can opt to report and view anonymously.
How authorities handle reports
The responsible authority can follow up on submitted reports within their jurisdiction. The verification process includes:
- The authorities verify the submitted information.
- They check if a permit has been issued allowing for the specific land use.
- If land use is indeed not compliant with the district land use plan, they’ll start an enforcement procedure.
Launcing this year
We'll use the coming time to further develop the feedback application. Before launching it this fall, we’ll raise awareness among stakeholders and citizens to ensure the application is used.
More information
- As key stakeholder responsible for land use planning, the National Land Authority is in the lead for the development of the application.
- The Environmental Systems Research Institute (ESRI) builds the application.
- Read more about our project in Rwanda on our project page.